We hope you are happy with your purchase of your Pakayak product. However, in case you are not, below is our return policy.
Kickstarter pledges & BackerKit add-ons:
Any orders placed through Kickstarter or BackerKit are not returnable.
Pre-Orders through BackerKit and this website:
All pre-orders are charged upfront in full and cannot be cancelled. For a return, the above applies except the 30 days starts on the ship date, not the order date.
Products purchased through this website (pakayak.com) but not yet shipped:
We will cancel your order and provide a refund minus a 10% processing fee.
Products purchased through this website and shipped:
Once you have received your product, you have 30 days from the order date to return products to us for refund minus a 15% restocking fee. To find out if you’re eligible for a return and to obtain a Return Authorization Number, please fill out the form below and we’ll provide instructions.
Sorry, there are no returns after 30 days of the order date.