We hope you are happy with your purchase of your Pakayak product. However, in case you are not, below is our return policy.


Kickstarter pledges & BackerKit add-ons:

Any orders placed through Kickstarter or BackerKit are not returnable.


Pre-Orders through BackerKit and this website:

All pre-orders are charged upfront in full and cannot be cancelled. For a return, the above applies except the 30 days starts on the ship date, not the order date.


Products purchased through this website (pakayak.com) but not yet shipped:

We will cancel your order and provide a refund minus a 10% processing fee.


Products purchased through this website and shipped:

Once you have received your product, you have 30 days from the order date to return products to us for refund minus a 15% restocking fee. To find out if you’re eligible for a return and to obtain a Return Authorization Number, please fill out the form below and we will provide instructions.


Sorry, there are no returns after 30 days of the order date.



Request a refund

  • This number is etched on the stern of the boat.
  • We would like your feedback. Please tell us why you would like to return your Pakayak.
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