Shipping & Returns

Shipping

We ship via UPS both domestically and internationally.

Most in-stock orders ship within 2 business days.

Returns

We sure hope you are happy with your purchase of your Pakayak product. However, in case you are not, below is our return policy.

Products purchased through this website (pakayak.com) but not yet shipped:

We will cancel your order and provide a full refund.

Products purchased through this website and shipped:

If you are not happy with your Pakayak purchase for any reason, we will be happy to accept a return. You may return your purchase within 30 days of your original order. Returns must be shipped back with an RMA number. Fill out the form below with the necessary information to receive your RMA number. Items being returned must be in new condition with the tags attached. Kayaks must be returned in their original box. You are responsible for all return shipping charges. We suggest shipping the package with a carrier that can provide tracking and insurance as Pakayak is unable to provide credit for packages lost during shipment if proof of delivery is unavailable. To obtain an RMA number, please fill out this form.

Kickstarter Backers, BackerKit PreOrders & add-ons

Orders placed through Kickstarter or BackerKit are not returnable or refundable.

 

RMA Request