Shipping & Returns

Shipping

We ship via UPS both domestically and internationally.

Most in-stock orders ship within 2 business days.

Returns

We sure hope you are happy with your purchase of your Pakayak product. However, in case you are not, below is our return policy.

Products purchased through this website (pakayak.com) but not yet shipped:

We will cancel your order and provide a full refund.

Products purchased through this website and shipped:

If you are not happy with your Pakayak purchase for any reason, we will be happy to accept a return. You may return your purchase within 30 days of your original order. Returns must be shipped back with a Return Authorization Number. Fill out the form below with the necessary information to receive a Return Authorization Number. Items being returned must be in new condition with the tags attached. Kayaks must be returned in their original box. You are responsible for all return shipping charges. We suggest shipping the package with a carrier that can provide tracking and insurance as Pakayak is unable to provide credit for packages lost during shipment if proof of delivery is unavailable. To obtain a Return Authorization Number, please fill out the form below.

Kickstarter pledges & BackerKit add-ons

Orders placed through Kickstarter or BackerKit are not returnable or refundable.

 

Return Request Form

Fill out the form to receive a Return Authorization Number.
  • This number is etched on the stern of the boat.
  • We would like your feedback. Please tell us why you would like to return your Pakayak product.
  • This field is for validation purposes and should be left unchanged.