We sure hope you are happy with your purchase of your Pakayak product. However, in case you are not, below is our return policy. Please note that this policy does not apply to non-kayak purchases. Items like T-shirts and gift cards are not returnable.
Products purchased through this website and shipped:
If you are not happy with your Pakayak purchase for any reason, we will be happy to accept a return. You may return your purchase within 30 days of your ship date. Returns must be shipped back with an RMA number. Please fill out the RMA Request form with the necessary information to receive your RMA number. Items being returned must be in like-new condition with the tags attached. Kayaks must be returned in their original box with original packing (cardboard inserts, packing paper, protective tape or foam, etc.). Pack the kayak back into the bag the way it was received with packing in place and making sure that the clamps, foot pedals and screws do not scrape the part underneath. Be sure to include all items, including towel. Full instructions will be sent with your RMA number.
You are responsible for all return shipping charges. We suggest shipping the package with a carrier that can provide tracking and insurance as Pakayak is unable to provide credit for packages lost during shipment if proof of delivery is unavailable.
If we find that your return is not in like-new condition, we may deduct a 15% or more reconditioning fee from your refund depending on the condition of the boat. If your return has been used and cannot be restored to like-new condition, the return will not be accepted and will be returned to you at your expense. To avoid this, please make sure your return is in like-new condition. You may contact us prior to shipping back if you have questions regarding this policy at firstname.lastname@example.org or call 860-788-4400.
Your return must have your RMA number on it. Once you receive it, please write it on the outside of the box.
Kickstarter Backers, BackerKit PreOrders & add-ons:
Orders placed through Kickstarter or BackerKit are not returnable or refundable.
Products purchased through pakayak.com but not yet shipped:
We will cancel your order and provide a full refund. If your order has been shipped but not yet received, we will attempt to have the order returned to sender. Fees associated with such action may be deducted from your refund. Order Cancellation Request Form.